Transform Customer Experiences with AI Chatbots

Omnichannel Deployment

Deploy once, run seamlessly on WhatsApp Business, RCS, Web chat widgets, and Instagram Direct with unified context.

Generative AI + Smart Guardrails

Combines LLM intelligence with deterministic business rules, strict compliance guardrails, and enterprise safety checks.

Live Agent Handover

Automatically routes complex queries or VIP customers to human agents with full conversation transcripts and sentiment summaries.

Enterprise CRM & ERP Sync

Native webhooks and connectors for Salesforce, HubSpot, Zoho, Shopify, SAP, and custom PostgreSQL databases.

15+ Regional Indian Languages

Support customers in Hindi, Hinglish, Marathi, Tamil, Telugu, Gujarati, Bengali, and English with auto-language detection.

CSAT & Analytics Dashboard

Real-time visibility into containment rates, response latency, resolution times, and customer satisfaction scores.

Simple REST APIs & Webhook Triggers

Trigger automated conversational flows directly from your backend services, order pipelines, or customer sign-up events with our high-throughput REST API.

• Full conversation session tracking via unique session IDs
• Real-time webhook notifications for live agent handoff
• Custom context passing (loyalty points, account tier, language)

curl -X POST https://api.msgpie.com/v1/chatbots/conversations \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "channel": "whatsapp",
    "customer_phone": "+919876543210",
    "bot_id": "bot_support_enterprise_v2",
    "context": {
      "customer_tier": "VIP",
      "account_id": "ACC_8921"
    },
    "message": "I want to check my account balance and invoice."
  }'